Refund Policy

Last updated: 8 October 2026

We want you to love every box. Because our mushrooms are fresh and perishable, this is how refunds and replacements work.

Damaged, spoiled, incorrect or missing items

If anything arrives damaged, spoiled, not as described, incorrect or missing, please email hello@foragemushrooms.co.uk as soon as possible, ideally within 48 hours of delivery, with:

• your order number;
• a short description of the problem;
• photos of the mushrooms and packaging.

We will offer a replacement or a full refund for the affected items, including any delivery charge you paid. You do not need to send perishable items back.

Changing your mind

Under the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to perishable goods such as fresh mushrooms, so we can't accept returns once your order has been dispatched. If you change your mind before your order is dispatched, email us and we will cancel it and refund you in full.

Deliveries that can't be completed

If an order can't be delivered because of an incorrect address or because no one was available and no safe place was given, please contact us and we will do our best to help. We may not be able to refund perishable items in this situation.

How refunds are paid

Refunds are made to your original payment method within 14 days of us agreeing the refund. Your bank may take a few extra days to show it.

This policy does not affect your statutory rights under the Consumer Rights Act 2015.